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Shipping

SHIPPING POLICY FOR SELLERS

This shipping policy explains your shipping obligations as a seller.

This policy is a part of our Terms of Use. By opening a MojaExpress store on our apps or websites, you're agreeing to this policy and our Terms of Use.

 

Shipping Your Items

Unless otherwise agreed in writing with MojaExpress, Sellers are responsible for shipping their sold items to buyers. If you're using a shipping service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your store.

 

By Selling on MojaExpress, You Agree to:

  1. Provide an accurate "ships from" address or location. You must include the physical location of your store.
  2. Specify your shipping costs and processing times in your listings whenever possible. If MojaExpress has agreed to ship on your behalf, MojaExpress will specify these costs and times.
  3. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 7 days of purchase, unless you specify otherwise to your buyer through the MojaExpress website or Moja Connect (if using the Moja app).
  4. Comply with all local and international shipping and customs regulations.
  5. Shipping to the wrong address or location is likely to result in a non-delivery case, so make sure to ship to the address or location provided by the seller.
  6. Charge an appropriate amount for shipping. Don’t gouge you buyer or charge exorbitant rates for shipping.
  7. List the correct length, width and height size dimensions (in inches or cm) and weight (in pounds or kilograms) of each product listed.

In the event an order does not arrive, be prepared to provide to the buyer proof of shipping. Proof of shipping must show that the item actually was shipped and that it was sent to the address or location provided by the buyer. If a buyer does not receive their order, they may file a case against your shop and if you consistently fail to deliver products, MojaExpress may suspend your store.

If MojaExpress is Shipping on Your Behalf:

  1. We will manage the entire shipping process including proof of shipping.
  2. You (the Seller) will need to ensure the published product size dimensions and weight are correct for each listed product.
  3. You must deliver the sold goods to a Moja depot in your area within 3 working days of the purchase. If you fail to satisfy this timeline, MojaExpress is entitled to refund the buyer in full.

 

SHIPPING POLICY FOR BUYERS

By Purchasing on MojaExpress.com, You Agree to:

  1. Provide an accurate "shipping to" address or location. If we ship to the wrong address or location, it is likely to result in a non-delivery case, so make sure to use the correct address.
  2. Agree to pay the shipping costs and the accept the shipping times.
  3. Comply with all local and international shipping and customs regulations.

For orders, you will receive a shipping notification email to notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

You will receive your order via standard delivery between 4-10 business days from date of shipment, not from the date on which the order was placed. After your payment is authorized and verified, it can take up to two days to process your order. This is an estimate and doesn’t include weekends or holidays.

Please ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Business Days) in order to receive delivery of your order.

 

Note that some Sellers offer free shipping to certain countries.

 

For more information regarding delivery costs and periods, please contact a MojaExpress representative via email on support@mojaexpress.com.